Returns & Refunds

You have 30 days from the day your order arrives to send it back. For this promise, your item needs to meet these conditions:

• Opened is fine. Smell it, and with resins try one piece. Beyond that first try, it comes back unused
• Original packaging and any tags must be intact
• Your order number is all we need as proof of purchase

Please inspect your order upon arrival. Contact us immediately if your item is defective, damaged, or if you received the wrong item.

We'll acknowledge your message and respond within 7 days of receiving all necessary details. Our team will review the issue and make it right as quickly as possible.

Your legal guarantee. Whatever our promises say, the law protects you if an item is faulty or not as described. In the European Union we are responsible for any lack of conformity that becomes apparent within two years of delivery, and for longer where the law of your country gives more: you can ask for a repair or a replacement and, where that isn't possible or doesn't put it right, a price reduction or a refund, at no cost to you. In the United Kingdom, your rights under the Consumer Rights Act 2015 apply. We reply to a complaint within 14 days of receiving it.

The 14-Day Right of Withdrawal

If you live in the European Union or the United Kingdom, the law gives you 14 days to withdraw from your purchase without giving any reason. It sits alongside our 30-day promise: where both apply, you get whichever is better for you.

When the 14 days start. On the day you, or someone you name other than the carrier, receive the goods. If your order arrives in several parcels, on the day the last one arrives. For a subscription, on the day the first delivery arrives.

How to withdraw. Tell us before the 14 days are up. A clear message to [email protected] is enough. You may use the model form below, but you do not have to. It is enough to send your message before the period ends.

Sending the goods back. Send them to our return address above without undue delay, and at the latest 14 days after you tell us. It is enough to send them before the 14 days end. If you have changed your mind, the direct cost of returning them is yours.

Your refund. Within 14 days of receiving your message, we refund the price of what you return and, when you return the whole order, the standard delivery cost too. If you chose a more expensive delivery than our standard one, we refund the standard cost. We use the payment method you used unless you agree to another, and you pay no fee for the refund. We may withhold the refund until we have received the goods back, or until you have supplied proof of sending them, whichever is earlier.

Trying what you bought. You may handle the goods as you would in a shop, to see what they are and how they smell. You are only liable for a loss in their value caused by handling beyond that. An oil you have used, rather than just smelled, can still come back within the 14 days, but we may deduct the value it has lost.

Exceptions. The right does not apply to goods made to your specifications or clearly personalised, or to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed after delivery.

These rights come from Directive 2011/83/EU as applied in your country and, in the United Kingdom, from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.