Your Privacy, Held Sacred

We approach your personal information with the same reverence we bring to our sacred aromatics. With intention, respect, and care.

What We Gather

When you share with us

Your name, address, and contact details when placing an order. Payment information processed securely by our payment providers: Shopify Payments, PayPal and Tpay (Krajowy Integrator Płatności S.A.). Your messages and preferences when you reach out to us.

What we observe

Cookies and similar technologies help us remember your preferences, understand how you use our site, and measure how our ads perform. Where the law requires it, we ask for your consent first through our cookie banner. You can withdraw it at any time: clear our cookies in your browser and the banner will ask you again.

From trusted partners

Service providers, delivery partners, and payment processors who help us bring your orders to you with care.

How We Use This

To take and deliver your orders with care and keep you updated along the way. To answer you when you write to us. To measure and improve our advertising and our site. To send you offerings and stories, but only with your blessing. And to maintain the integrity and security of our services.

When We Share

We never sell your personal information. We share only what's needed, with the companies that help us run the shop: Shopify, our store platform; Shopify Payments, PayPal and Tpay for payments; InPost, ORLEN Paczka, DPD, GLS and FedEx for delivery; our warehouse in Olsztyn, Poland, which packs each order; Judge.me for reviews; and Appstle for subscriptions. To measure and improve our ads, we share limited data with Meta, Google, our analytics tool PostHog and Klaviyo, which sends our emails. When you place an order, we send the purchase (order value, items and hashed contact details) to our advertising partners. What you do on the site, such as pages viewed and items added, is shared only with your consent where the law requires it (see above). We share with legal authorities only when the law requires it. Your trust is sacred to us.

Your Rights

You may access, correct, or request deletion of your information at any time. You may withdraw your consent for emails, or for ad and analytics cookies, whenever you wish. You may request a portable copy of your data. Simply reach out to us and we will honour every request.

How We Protect

We use industry-standard security measures during transmission and storage. We retain your information only as long as necessary. Your data may be processed by us and our service providers, mainly in the United Kingdom, the United States, Oman and Poland, where our warehouse (Grupa Lewandowski Sp. z o.o., Olsztyn) packs your order, always with appropriate safeguards in place.

Data Controller

Company

Sacrasoul LLP, registered in England and Wales under number OC443058.

Registered Office

32 Kinburn Street, London, SE16 6DW, United Kingdom. EU VAT: IE4225620AH.

Contact

[email protected], +44 20 8050 8027. Data Protection Representative: Shoaib Shaikh ([email protected]).

Regional Information

California Residents

You have the right to know what personal information we collect, request its deletion, and opt out of any sale. We do not sell your data. Some US state laws call sharing data with ad platforms a "sale" or "share"; you can opt out of that by writing to us.

European Residents

Under the GDPR, you may access, rectify, erase, restrict, or request portability of your data. You also have the right to lodge a complaint with your local supervisory authority.